Smartcatの導入事例

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導入企業｜expondo GmbH

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50% higher productivity at half the cost: how Smartcat helped expondo streamline their localization process

出典: 50% higher productivity at half the cost: how Smartcat helped expondo streamline their localization process

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課題・目的

Translation process was decentralized, causing inconsistencies in terminology and style.

Files were handled manually for updates, creating time consumption and risk of human error.

High spending on translations and long turnaround times due to managing multiple vendors and onboarding overhead.

導入後の効果

Increased localization team productivity by 50%.

Reduced outsourcing translation costs by 50%.

Improved consistency and scalability of the localization process.

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導入事例の詳細

導入前の課題

Translation process was decentralized, causing inconsistencies in terminology and style.

Files were handled manually for updates, creating time consumption and risk of human error.

High spending on translations and long turnaround times due to managing multiple vendors and onboarding overhead.

導入の目的

Integrate the localization platform with existing tools such as PIM and Zendesk to avoid manual file handling.

Improve efficiency by reusing previously translated content and ensuring consistent terminology across content types.

Scale the localization process to handle increasing volumes of content without high costs or long onboarding times.

導入後の効果

Increased localization team productivity by 50%.

Reduced outsourcing translation costs by 50%.

Improved consistency and scalability of the localization process.

導入の決め手

Ability to integrate easily with existing tools like the PIM system and Zendesk.

Availability of AI translation and support for hybrid workflows combining AI and human translation.

Access to a large reviewer marketplace of 500,000 reviewers to find qualified reviewers quickly.

導入のプロセス

Selected Smartcat after evaluating options; integrated Smartcat with existing systems (PIM, Zendesk) to eliminate manual export/import of files; set up hybrid workflows combining AI and human translation and leveraged Smartcat's reviewer marketplace and translation memories/glossaries.

活用方法

Integrated with product information and customer support platforms to automate file handling; used AI translation and hybrid AI+human workflows; used translation memories and glossaries; hired reviewers from Smartcat marketplace; project management and translator work done in Smartcat's cloud platform.

社内の反応

Project managers appreciate cloud-based transparency; translators appreciate using translation memories and glossaries; the Director finds Smartcat intuitive and praises customer support.